IMPORTANT NOTICEGeneral Insurance Standards Council ( GISC)
The GISC code sets out standards of good practice that we must follow when we deal with you.
We will :Act fairly and reasonably when we deal with you.
Your Duty to Insurers and Material Facts Please note that the Insurers must be kept informed of all material facts, which have changed or arisen since the insurance was taken out and/or last renewed. THIS IS IMPORTANT, BECAUSE IF SUCH FACTS ARE NOT DISCLOSED, YOUR INSURANCE COULD BE INVALIDATED. Material facts are those, which would influence an insurer into the acceptance or the continued acceptance of the risk. Examples of material facts would be; *Criminal conviction (e.g. arson, fraud, or theft) of you or any person normally Resident with you, unless regarded as spent by virtue of the Rehabilitation of Offenders Act.
Completion of Proposal Forms and Statement of Facts and Documents Most policies arranged have either a proposal form that must be signed or you are given a statement of facts. If any of the information shown is incorrect or incomplete, you must inform us, in writing as quickly as possible, so that changes can be made. Failure to do so may result in claims not being met. If you are in any doubt, please contact us. We will not hold any insurance documentation from you without permission, unless we are allowed to do so by law. If we do withhold any documents, we will make sure that you receive full details of your insurance cover and any documents that you need to have by law. Insures Data Exchange We must tell you that Insurers and their agents share information with each other via various Data Bases to check information and help to prevent fraudulent claims. In addition, all insurers supply information to a data base with the Police and other insurers have access. This helps detect people who break the law by not taking out insurance and the insurers to pursue claims following accidents. Information given by you in regard to this insurance &/or any subsequent claim, may be put onto these databases and made available. About Gold Insurance Services Ltd Gold Insurance are Independent Intermediaries who act as your agent and accept responsibility for the advice given and for arranging your insurance. We offer a choice of products and services that we give Independent advice on. We deal with a number of Insurers and undertake to comply with the Code of Practice for the selling of general insurance. Claims Procedures At the inception of a policy we will advise the relevant claims procedure with any telephone numbers needed given. In the event of a claim you are obliged to advise either the Insurers or us as soon as reasonable possible. you or your legal representative must advise us or the Insurer about the incident given full details. in the event of a claim, you must not admit to any claim, promise any payment or refuse any claim without the written consent from the insurer. The Insurer is entitled to deal with the claim as they see fit and have full discretion in the conduct of any proceedings or the settlement of any claim. You are obliged to give us full assistance necessary for them to achieve a settlement. Fees and Charges Although we receive commission for those/underwriting agencies, with whom we place business, we do charge a £10 fee for motor policies. Where these fees are charged, the charges will be shown separately on our invoice/credit note. If you elect to pay the premium in instalments a charge is made for the credit given. For larger amounts, we can arrange Direct Debit facilities for payment over a longer period. The charges made by the DD supplier will be explained when an application is made. Cancellation Changes Before you proceed to cancel any policy, we advise you to call our office, as there may be an alternative more suitable to you. Insurers generally apply what they refer to as "Short Period" rates, particularly in respect of the cancellation of motor policies. In some instances, for example following a claim, there might not be a refund. we show below a guide to short period rates as the amount charged varies from one insurer to another.
All refunds will be made net of our commission. Cooling-off period If you feel that you have not been given sufficient information at the inception of the policy or you have not been told of a service or product which would be complimentary to your product or service. Then you have the right within 14 days to cancel the cover (subject to no claims being made) and get a complete refund. Complaints Procedure At Gold insurance Services Limited we have a real commitment to customer care. Our intention is to be regarded as the Company that puts the customer first. However if you consider our services to be unsatisfactory, we have put the following complaints procedure in place, to assist you in bringing any problems to our attention and in resolving these as speedily as possible. If you are unhappy with any aspect of our service, you should speak to the supervisor or manager of the department you are dealing with and they should be able to resolve most problems on the telephone. You may if you wish put your complaint in writing, addressed to the office manager. We will acknowledge this written complaint within 5 working days and tell you who is dealing with this matter. Our full written response, will be given 14 working days. If you are still unhappy with our response or handling your complaint, then please contact the General Insurance Standards Council, which have a Dispute Resolution Facility. They can be contacted at 110 Cannon Street, London, EC4N 6EU - Telephone number is 0845 6012857 or email 'complaints@gisc.co.uk. This only applies to Private Customers. |